SWBN0292634-0000
null
2023-11-30T00:00:00
PRIMARY PERFORMANCE RESPONSIBILITIES:Maintains phone and email contact with school districts and vendors to relay information.Answers phones and schedules meetings.Coordinates and schedules training for school districts.Assists Customer Service Representatives in preparing and gathering documentation and materials necessary for training.Attends on-site training visits to school districts with Customer Service Representatives.Performs preliminary research of issues reported by districts such as: verifying access and permissions of school district personnel, looking up a student schedule, checking attendance, etc.Processes job requests from user school district personnel and submits batch jobs to be run by operations staff.Processes various district reports.Assists the user school district in the submission of data to the LHRIC for processing.Audits input and output document of various complexity for accuracy and then packages the output for delivery to the school district.Learns technical aspects of the student information systems used in the unit to which they are assigned.Monitors website to ensure information is updated.Basic knowledge of Excel and customer service inquiry abilities; email, phone, service incidents.Lifting 50lb boxes is required occasionally. CIVIL SERVICE QUALIFICATIONS:Graduation from high school or possession of a high school equivalency diploma.Note: At time of appointment, possession of a valid driver’s license appropriate to the vehicle being operated.Priority given to candidates who are currently on a Civil Service List for this title.Candidates must have taken or be eligible to take the civil service exam for this title. The Southern Westchester Board of Cooperative Educational Services, its officers and employees, does not discriminate against any individuals, including but not limited to students, employees or applicants on the basis of race, color, national origin, ethnicity, religion, creed, sex, gender (including gender identity and gender expression), sexual orientation, disability, age, citizenship status, marital status, partner status, genetic information, predisposing genetic characteristics, weight, military status or service, political affiliation, or domestic violence victim status. This policy of nondiscrimination includes access by students to educational programs; counseling services for students; course offerings and student activities; recruitment, appointment and promotion of employees; and employment pay and benefits. This policy also provides equal access to the Boy Scouts and other designated youth groups. Inquiries regarding this policy should be directed to either Suzanne Doherty or Steve Tibbetts, Compliance Officers at Southern Westchester BOCES, 17 Berkley Drive, Rye Brook, NY 10573. (914) 937-3820.
Technology
Southern Westchester BOCES
Lower Hudson Valley
Annual wage
Range