SWBN0256031-0000
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2023-01-18T00:00:00
PRIMARY PERFORMANCE RESPONSIBILITIES:Logs and responds to system issues in Enterprise Service Desk software and resolves or advises subordinate staff how to resolve themPerforms root cause analysis on issues related to network operating systems, network storage and hypervisors involving specialized hardware and softwarePerforms advanced troubleshooting and technical support for cloud-based application solutions and e-mail systemsConsults and collaborates with department heads and administrators on complex assignments relating to the installation and relocation of hardware and software for workstation and workstation users in accordance with established proceduresInstalls, configures, repairs, maintains and retires servers, storage and network operating systemsPerforms firmware and software operating system upgrades to servers, storage and hypervisorsAssists with network design and deployment strategies for servers, network storage, hypervisors and end user devicesCreates client images and software packagesManages inventory of servers and associated systems and performs preventative maintenance in accordance with manufacturer’s recommendations and departmental standardsManages network policies, profiles, and mobile devices;Prepares and maintains network documentation through the use of productivity suitesAdministers, configures, and manages tools and applications that operate on an enterprise levelInforms supervisor of operational issues and their completion status as well as any required changes according to the department change management processMay work with contractor and vendor-supplied personnel engaged in the installation, maintenance and repair of server software and hardware CIVIL SERVICE QUALIFICATIONS:MINIMUM ACCEPTABLE TRAINING AND EXPERIENCE: A high school or equivalency diploma and either: (a) a Bachelor’s Degree* in Information Technology or a closely related field and two (2) years of experience where the primary function of the position was server administration, including the installation, operation, maintenance and problem diagnosis of servers and associated equipment, or (b) seven (7) years of experience as described in (a).SUBSTITUTION #1: Satisfactory completion of 30 college credits* may be substituted on a year for year basis for up to four (4) years of the required experience.SUBSTITUTION #2: Certification on the current Windows Server Operating System (or version immediately preceding) from a Microsoft Authorized Training Center, or certification on LINUX, may be substituted for six (6) months of the required experience.Priority given to candidates who are currently on a Civil Service List for this title.Candidates must have either taken or be eligible to take the civil service exam for this title. The Southern Westchester Board of Cooperative Educational Services, its officers and employees, does not discriminate against any individuals, including but not limited to students, employees or applicants on the basis of race, color, national origin, ethnicity, religion, creed, sex, gender (including gender identity and gender expression), sexual orientation, disability, age, citizenship status, marital status, partner status, genetic information, predisposing genetic characteristics, weight, military status or service, political affiliation, or domestic violence victim status. This policy of nondiscrimination includes access by students to educational programs; counseling services for students; course offerings and student activities; recruitment, appointment and promotion of employees; and employment pay and benefits. This policy also provides equal access to the Boy Scouts and other designated youth groups. Inquiries regarding this policy should be directed to either Suzanne Doherty or Steve Tibbetts, Compliance Officers at Southern Westchester BOCES, 17 Berkley Drive, Rye Brook, NY 10573. (914) 937-3820.
Technology
SWBOCES
Lower Hudson Valley
Annual wage
Range