FPLN0352361-0000
2025-09-01T00:00:00
2025-07-31T00:00:00
DISTINGUISHING FEATURES OF THE CLASS: This is a responsible technical position andinvolves responsibility for coordinating the installation and maintenance and upgrading of computerhardware, developing specialized software packages, and providing training and resolving problemson data processing equipment usage. The work is performed under the general supervision of theSuperintendent of the School District with leeway allowed for the use of independent judgment incarrying out details of the work. The incumbent does related work as required.TYPICAL WORK ACTIVITIES: (Illustrative only) Monitor and respond to Help Desk Service requests; update Help Desk information and reportas required; Troubleshoot, triage, and resolve reported computer hardware and software, printer, andnetwork issues; Troubleshoot, triage, and resolve reported audio-visual equipment issues related to computers, Network, computer or network interfaces, or computer or network fed display/presentationdevices; Performs new installs, reconfigurations, and overall maintenance of assigned computerresources; Provides user account and permissions support and maintenance including Citrix client Installation and configuration; Initiate the ordering, monitor delivery, and perform installation, as required, of printer, copier,and FAX supplies; As directed, assist in the maintenance of all school district hardware and software inventories; Oversees student aides, as needed; Troubleshoot, triage, and initiate requests for vendor support of reported cell phone, deskphone, and pager issues; Provide E-Mail User accounts and permissions support and maintenance; Perform website maintenance and updates; Provide back-up assistance for the person managing the Network and Server Systems; Follow, document, and assist in the development of departmental policies and procedures; Maintain a level of technical knowledge required to perform job responsibilities; Work on special projects and other tasks as assigned by the Superintendent of Schools;The above examples of duties are intended only as illustrations of the various types ofwork performed. The omission of specific statements of duties does not exclude themfrom the position if the work is similar, related or a logical assignment to the position.FULL PERFORMANCE KNOWLEDGE, SKILLS, ABILITIES, AND PERSONALCHARACTERISTICS: Good knowledge of the operation of microcomputer and network hardwareand peripheral equipment; good knowledge of microcomputer and network hardware and softwareproducts; good knowledge of security methods and procedures used in a computer system; ability totrain user personnel in hardware use and procedures; ability to prepare training and instructionmanuals on microcomputer and related network hardware operation; ability to identify and resolvehardware problems and deficiencies; ability to develop computer programs; ability to communicateeffectively both orally and in writing; ability to understand and follow oral and written directions;ability to establish good working relationships with others; attention to detail; physical conditioncommensurate with the demands of the position.MINIMUM QUALIFICATIONS:A. Associate’s Degree in computer science or closely related field plus six (6) months microcomputersupport experience; orB. Completion of one (1) year of study in computer science or closely related field (15+ credit hours)plus 18 months microcomputer support experience; orC. Two and one-half (2 1/2) years experience as a Microcomputer support of Help Desk Technician.Additional formal or specialized training (A+, Microsoft certificates, etc) in microcomputer systems,applications, and networking will be considered; orD. An equivalent combination of training and experience as defined by the limits of A, B, and C above
Technology
Fort Plain CSD
Capital
Fixed