SWBN0259232-0000
null
2023-02-13T00:00:00
PRIMARY RESPONSIBILITIES: Responsible for managing and providing support to team members on network related incidents and problems that have been logged into using Enterprise Service Desk software; provides guidance as necessary to lower level staff on how to resolve the problem;Functions as point of contact for all team members to escalate unresolved and high priority issues related to networks;Performs root cause analysis and provides oversight and assistance as necessary on issues related to enterprise wired, wireless and voice over IP networks;Responsible for process development, maintenance, adoption improvement and resource management;Designs and develops deployment strategies for enterprise wired, wireless and voice over IP networks;Works with Project Managers to plan out projects, including initiation and execution;Oversees and advises technical staff on the installation of enterprise wired, wireless and voice over IP equipment;Oversees the work of contract and vendor supplied personnel engaged in the installation, maintenance and repair of network hardware and software;Informs team and supervisor as to the status of all operational issues and any necessary changes according to department change management process;Oversees the creation and maintenance of network documentation through the use of industry standard productivity suites. CIVIL SERVICE QUALIFICATIONS: A high school or equivalency diploma and either: (a) a Bachelor’s Degree in Information Technology or a closely related field and three (3) years of experience where the primary function of the position was the installation, operation, maintenance and problem diagnosis of network equipment including routers, switches and network communications protocols, or (b) eight (8) years of experience as described in (a). Substitution #1: Satisfactory completion of 30 college credits may be substituted on a year for year basis for up to four (4) years of the required experience. Substitution #2: Current CCNA Routing and Switching or CCNA Wireless certification may be substituted for six (6) months of required experience. Current CCNP Routing and Switching or CCNP Wireless certification may be substituted for eighteen (18) months of the required experience. Current CCIE Routing and Switching or CCIE Wireless certification may be substituted for four (4) years of required experience. Special Requirement: Possession of a valid NYS Driver’s License appropriate for the vehicle to be operated.* PRIORITY GIVEN TO CANDIDATES WHO ARE CURRENTLY ON A CIVIL SERVICE LIST FOR THIS TITLE.* CANDIDATES MUST HAVE EITHER TAKEN OR BE ELIGIBLE TO TAKE THE CIVIL SERVICE EXAM FOR THIS TITLE AND BE REACHABLE BY THE RULE OF THREE.
Technology
SWBOCES
Lower Hudson Valley
Annual wage
Range