ALCN0288598-0000
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2023-10-05T00:00:00
POSITION TITLE: Educational/Information Technology AssociateREPORTS TO: Information Systems and Assessment AdministratorCLASSIFICATION: Hourly, non-exempt, non-instructional 12-month employmentSALARY RANGE: $18-20/hrMissionThe mission of Albany Leadership Charter School for Girls is to prepare young women to graduate from high school with the academic and leadership skills necessary to succeed in college and the career of their choosing.ValuesCollege ReadinessLeadershipEmpowermentAccountabilityResolve and ResiliencyVisionAlbany Leadership Charter School for Girls will be a recognized leader in single-sex secondary education for young women. It will foster a community of scholars dedicated to life-long learning and committed to improving their communities through their pursuit of post-secondary endeavors. Commitment to ExcellenceALCS is a family with the highest of expectations for our daughters, particularly in regards to academic achievement. Our goal is to position our girls so that their senior year can be focused on successfully transitioning to their post-secondary pursuits. If we set the standard, our daughters will rise to the challenge. We emphasize the importance of leadership through scholarship and service. “One leader changes everything” is not just a slogan students hear; it is a belief they are taught to manifest.All GirlsThere are three major advantages for girls who are educated in a single gender school, include: expanded educational opportunity, custom-tailored learning and instruction, and greater autonomy of thought and expression. Single gender schools help to foster an environment where their students think for themselves and take control of their own lives. By eliminating false gender stereotypes, all female schools can liberate and empower their girls to explore various subjects and pursue excellence in all disciplines. It is for these reasons that ALCS believes that the opportunity to experience a single-gender education, should be one that is offered freely to any and all girls who would choose it.Position Description:Provide basic, ongoing, first-level, technical support to students, teachers, and other staff in the use of technology. This associate will be responsible for complying with organizational standards and directives for the work to be accomplished within each school building. This position reports to and is evaluated by the Information Systems and Assessment Administrator.Essential Tasks:Help Desk SupportWork within the school’s help desk ticketing system to receive, respond to, and assign, as necessaryWrite help desk articles for commonly asked questionsManage the issuance of student/staff technology accounts, including Google WorkspaceTroubleshoot student and staff account access issuesField Service SupportRespond to help desk tickets in a timely mannerBased on help desk ticket submissions, provide or delegate first-level support for office and classroom equipment malfunctions, including Smart BoardsAssist in the distribution and collection of staff equipmentChromebook Program SupportResponsible for the inventory and management of Chromebooks across both buildings, including assigning Chromebooks to student accounts, marking lost/stolen chromebooks for asset tracking, and providing documentation and communication for building leaders so that they can facilitate contacting families to recover chromebooks for former studentsManage Chromebook loaner libraryBased on help desk ticket submissions, support Chromebook repair program by troubleshooting, intaking Chromebooks for repair, and returning repaired Chromebooks Manage tickets for Chromebook repair and billing, as applicableOther duties as assignedQualifications, Background and Experience:Bachelor's degree in related area, or Associates degree with commensurate experienceProfessional and/or significant personal experience in troubleshooting technical issues requiredKnowledge of and experience with multiple electronic platforms, Google, Office 365 and student management systems preferredExcellent interpersonal and communication skills, both verbal and writtenExcellent organizational and time management skillsExperience working with a diverse populationExperience with customer serviceMission-driven orientation and problem solving attitude.Strong Work EthicReliable transportation requiredEqual Opportunity Employer
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Albany Leadership Charter School
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