WTNN0246572-0000
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2022-11-27T00:00:00
The Watertown City School District has immediate openings for a Computer Support Technician. Candidates will have to meet the City of Watertown Civil Service qualifications which include taking the Computer Support Technician Civil Service test at a later date.DISTINGUISHING FEATURES OF THE CLASS: This is technical work that involves installing, configuring, troubleshooting and performing repairs on computers, printers and network devices in a school or school district. Additional responsibilities include providing support and assistance to end users by responding to helpdesk requests, troubleshooting technical issues and repairing computers and peripheral equipment. This position involves considerable contact and interaction with school staff and students. The incumbent of this position monitors and maintains the integrity of various installed networks, and may be responsible for maintenance and upgrade of virus software, user-data backups, malware and spam protection. Work is performed under general supervision. Supervision of others is not a responsibility of this position. Performs related work as required. TYPICAL WORK ACTIVITIES: (Illustrative only)Provides support for maintenance of computers, servers, peripherals, network devices and other computer hardware;Installs, configures, maintains and updates desktop and laptop computer operating systems, drivers and application software;Monitors and maintains the integrity of various installed networks;Diagnoses, troubleshoots, and if possible, repairs computer problems relating to software packages, basic hardware issues, security and password problems;Communicates with service providers about repair and technical support as necessary;Evaluates hardware and/or software applications by reading documentation, testing, and/or demonstrating to determine appropriateness of technology to meet user requirements, and makes recommendations based on evaluation;Provides user support for questions and problems involving computer hardware, connectivity, software and peripheral equipment associated with the computer system or refers such questions to the appropriate person;Maintains logs of system errors, end-user problems and/or user Helpdesk calls and relays information to technical supervisor when appropriate;May instruct, demonstrate or train staff and/or students in the proper use of hardware and software, either on a either on a one-to-one or group basis;May provide technical support for other school-specific applications such as weather stations, instructional technology department, audio-visual program, computer laboratories, website maintenance, etc.Performs a variety of related duties as required. FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS: Good knowledge of principles and practices of computer system (software and hardware) operations, analysis and troubleshooting computers, servers, printers and network devices;Working knowledge of web utilities and software;Good technical aptitude and ability to stay current with changes in technology Thorough knowledge of office management, personnel selection and training;Ability to install, configure, maintain, repair and upgrade a variety of computer hardware and software, including operating systems, drivers and related software for peripheral components, etc.;Ability to express ideas clearly and effectively, both orally and in writing;Ability to understand and follow oral and written instructions;Ability to establish and maintain effective working relationships. MINIMUM QUALIFICATIONS: Either:Associates degree or sixty (60) college credits towards a degree in computer science or a related field in the computer technology field which must have involved computer maintenance and repair, hardware/software applications, and/or analysis; orGraduation from high school or possession of a comparable diploma and three (3) years of experience in the computer technology field which must have involved computer maintenance and repair, hardware/software applications and/or analysis; orAn equivalent combination of training and experience as indicated in a) and b) above.PLEASE NOTE: Education beyond the secondary level must be from an institution accredited or recognized by the Board of Regents of the New York State Department of Education, as a post secondary, degree granting institution.
Technology
Watertown City School District
Northern
Annual wage
Contract