SWBN0251167-0000
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2022-11-04T00:00:00
PRIMARY PERFORMANCE RESPONSIBILITIES:Coordinates activities of customer service, control and data entry staff to meet established schedules; Provides leadership to Network Specialists for installation of application software.Logs in all data requests received from user school districts and distributes to unit staff;Schedules work and production consistent with department priorities;Follows up with systems by reviewing data processing daily turnover reports to determine what work has been generated.Reviews printouts received from data processing and distributes to unit staff;Works with unit staff in resolving user problems and questions; Interprets manual procedures and report modification requests; Provides training for new employees in student services unit; Communicates any procedures or information necessary for efficient utilization of student services unit with user school districts, verbally or in writing; Confers with Manager – Regional Information Center regarding user complaints, faulty runs, turn around problems, and other issues. CIVIL SERVICE QUALIFICATIONS:REQUIRED KNOWLEDGE, SKILLS, ABILITIES AND ATTRIBUTES: Good knowledge of data processing applications; good knowledge of the capabilities in the input and output of computerized data; good knowledge of student service record keeping needs and objectives; ability to communicate the system's services, goals and objectives to users; ability to gather and analyze information and draw logical conclusions; ability to use a computer terminal; ability to effectively use computer applications such as spreadsheets, word processing, calendar, e-mail and database software; ability to establish and maintain effective working relationships with school district personnel and Information Center staff; ability to read, write, understand and communicate in English sufficiently to perform the essential functions of the position; ability to communicate effectively, both orally and in writing: sound judgment; physical condition commensurate with the duties of the position.MINIMUM ACCEPTABLE TRAINING AND EXPERIENCE: Graduation from high school or possession of a high school equivalency diploma and six (6) years of work experience where the primary function of the position was computer operations work such as data control; customer relations relating to data processing or computer operations; data processing marketing; or technical support.SUBSTITUTION: Satisfactory completion of thirty (30) credits towards an Associate’s* or Bachelor’s* Degree may be substituted on a year-for-year basis for up to four (4) years of the work experience described above. SPECIAL REQUIREMENT FOR APPOINTMENT IN SCHOOL DISTRICTS: In accordance with the Safe Schools Against Violence in Education (SAVE) legislation, Chapter 180 of the Laws of 2000, and by the Regulations of the Commissioner of Education, candidates for appointment in school districts must obtain clearance for employment from the State Education Department prior to employment based upon a fingerprint and criminal history background check. The Southern Westchester Board of Cooperative Educational Services, its officers and employees, does not discriminate against any individuals, including but not limited to students, employees or applicants on the basis of race, color, national origin, ethnicity, religion, creed, sex, gender (including gender identity and gender expression), sexual orientation, disability, age, citizenship status, marital status, partner status, genetic information, predisposing genetic characteristics, weight, military status or service, political affiliation, or domestic violence victim status. This policy of nondiscrimination includes access by students to educational programs; counseling services for students; course offerings and student activities; recruitment, appointment and promotion of employees; and employment pay and benefits. This policy also provides equal access to the Boy Scouts and other designated youth groups. Inquiries regarding this policy should be directed to either Suzanne Doherty or Steve Tibbetts, Compliance Officers at Southern Westchester BOCES, 17 Berkley Drive, Rye Brook, NY 10573. (914) 937-3820.
Technology
SWBOCES
Lower Hudson Valley
Annual wage
Range