SWBN0241008-0000
null
2022-08-16T00:00:00
PRIMARY PERFORMANCE RESPONSIBILITIES: Acts as point of contact between vendors, school district personnel and the RIC for assigned applications.Responds to user problems and tracks a problem’s path to resolution.Provides informational materials to users and assists other RIC personnel in the development of newsletters and other guidance documents that disseminates information to users.Prepares and presents informational material for assigned applications at vendor/school district user meeting.Researches any questions/problems from vendors/districts.Assists in the preparation of user documentation.Develops and coordinates training for vendors/districts in all assigned applications.Provides training for Customer Service Representatives and district users in the concept of assigned applications.Assists other Specialists and other RIC personnel involved in consulting with district in use of applications.Attends staff, technical, and user group meetings to provide information on assigned applications.Provides backup for Customer Service Representatives and other RIC personnel.Initiates any Maintenance and Enhancement Requests for assigned applications.Prepares necessary correspondence to vendors and school district personnel.Assists NYS Department of Education and Systems personnel in applications development and testing.Works with vendors, school district and RIC personnel to prepare time planning/project implementation schedules.Informs Coordinators, Managers and school district personnel of deadline changes or deviations from approved schedule.Assists in Disaster Recovery planning and processing by ensuring that users have appropriate backup and recovery procedures in place; provides guidance and training in best practices for state reporting.CIVIL SERVICE QUALIFICATIONS: Graduation from high school or possession of a high school equivalency diploma and five (5) years of data processing experience which must have been in software applications support and training.SUBSTITUTION: Satisfactory completion of 30 college credits* may be substituted on a year for year basis for up to four (4) years of the experience as described above. SPECIAL REQUIREMENT FOR APPOINTMENT IN SCHOOL DISTRICTS: In accordance with the Safe Schools Against Violence in Education (SAVE) legislation, Chapter 180 of the Laws of 2000, and by the Regulations of the Commissioner of Education, candidates for appointment in school districts must obtain clearance for employment from the State Education Department prior to employment based upon a fingerprint and criminal history background check.
Technology
SWBOCES
Lower Hudson Valley
Annual wage
Range