RKBN0347092-0000
2025-06-03T00:00:00
2025-06-02T00:00:00
ITS SpecialistThis is technical work of a complex nature involving the responsibility for the coordinating of computer system projects and the installation of a variety of equipment in a networked system including providing overall computer system support. The incumbent will also be responsible for training users as well as the troubleshooting of equipment. The work is performed under the general supervision of a higher-level administrator and work guidance (e.g. lead work) may be provided to others. Does related work as required.Installs equipment such as desktop and laptop personal computers, office information systems hardware, mobile units and related peripherals such as computer monitors, printers, scanners, etc.;Evaluates department needs and makes recommendations for the design, modification, and implementation of various computer processes;Meets with department staff to review computer-related priorities, resolve problems, monitor ongoing projects, etc.;Develops and conducts training programs for users which includes scheduling and conductions sessions, developing training and procedure manuals as well as providing ongoing technical support;Configures and installs hardware and software;Trains personnel to use job-specific programs;Sets up parameters for security purposes and maintains system security;Completes special administrative and technical projects as assigned;Reviews various computer system operations to determine proper interface with applicable programs;Maintains an inventory control of all hardware and software;Keeps records of service contracts and service calls;Prepares reports, as required.Minimum Qualifications:A Bachelor's Degree or higher in Computer Science, Information Technology, or a related field, and two (2) years of paid work experience which involved hands-on application, development, or operation of computer programs as a major function* of the work; orPossession of an Associate's degree in Computer Science, Information Technology, or a related field, and four (4) years of paid work experience as indicated above; orGraduation from high school or possession of an equivalency diploma and six (6) years of paid work experience as indicated above.*Major function of the work shall mean more than 50%.
Technology
Rockland BOCES
Lower Hudson Valley
Contract