NSYN0376775-0000
2026-07-06T00:00:00
2026-06-15T00:00:00
The North Syracuse Central School District is seeking applicants to fill the position of Help Desk Supervisor at the Administrative Office Building. This is a provisional Civil Service appointment. Effective - July 6, 2026 Job Posting: Help Desk Supervisor (Civil Service #03685) Location: North Syracuse Central School District - District Office Position Type: Full-Time, 12-Month Projected Start: July 6, 2026 Salary Range: $68,000 – $78,000 (Based on Experience/Union Contract) Position Summary North Syracuse Central School District is seeking a highly organized and leadership-driven Help Desk Supervisor to lead our front-line technical support team. You will be the direct supervisor for our building-level Technology Teaching Assistants (TAs) as well as manage our district-wide hardware lifecycle and inventory. This is a hands-on, working supervisor role designed for a leader who can balance high-level personnel management with active technical troubleshooting. Key Responsibilities 1. Staff Leadership & Supervision - Direct Oversight: Manage, schedule, and evaluate the performance of TAs assigned to each district building. - Mentorship: Act as the primary escalation point for TAs, providing technical guidance and ensuring professional growth. - Workflow Coordination: Monitor and assign tickets via Manage Engine: Service Desk Plus ticketing system, ensuring timely resolution and high levels of end-user satisfaction for teachers and staff. 2. Inventory & Lifecycle Management - Asset Tracking: Maintain a comprehensive and accurate inventory of all district hardware (Chromebooks, laptops, interactive displays, peripherals). - Lifecycle Planning: Develop and execute multi-year replacement cycles to ensure classroom technology remains current and functional. - Procurement & Excess: Manage the intake of new equipment and the legal "excessing" and disposal of obsolete hardware in compliance with NYS regulations. - Budget Alignment: Map future equipment needs to assist the Director of Technology in annual budget forecasting. 3. Technical Operations - Conduct follow-up evaluations to ensure incident resolution meets district standards. - Manage help desk ticket queues troubleshooting issues to help support Technology TAs, and systems used by faculty and staff. - Assist in the development of "Knowledge Base" materials and self-service aides for staff and students. Minimum Qualifications - Option A: Bachelor’s Degree in Computer Science (or closely related field) AND one (1) year of professional-level work experience in a supervisory capacity in a Help Desk or user support environment. - Option B: Associate’s Degree in Computer Science (or related field) AND three (3) years of professional-level work experience, including one (1) year in a supervisory capacity in a Help Desk or user support environment . - Option C: Five (5) years of professional-level work experience in a Help Desk/User Support environment, including one (1) year in a supervisory capacity in a Help Desk or user support environment. Preferred Skills - Proven experience managing 1:1 device deployments (specifically Google/Chromebook environments). - Familiarity with Information Technology Infrastructure Library Service Lifecycle and process mapping. - Strong interpersonal skills and the ability to "translate" technical concepts for non-technical instructional staff.
Technology
North Syracuse CSD
Central
Fixed