KATN0329427-0000
2025-02-03T00:00:00
2025-01-10T00:00:00
Position Description: The KLSD Technology Department is seeking a dedicated and proactive Help Desk Analyst to provide exceptional support for faculty, staff, and students. In this role, the Help Desk Analyst will serve as the first point of contact for technical issues, ensuring timely resolution while maintaining a friendly and approachable demeanor. The Help Desk Analyst will diagnose and troubleshoot hardware, software, and network-related issues, as well as proactively monitor and address potential challenges to minimize disruptions in the learning environment. The goal for this position will be to foster a supportive and efficient technology experience that empowers educators and students to focus on teaching and learning.The ideal candidate will possess strong communication skills to effectively assist with integrating technology into the classroom, providing clear guidance and tailored training to support innovative teaching practices. The Help Desk Analyst should have a collaborative mindset, a passion for problem-solving, and the ability to translate technical concepts into user-friendly solutions. By taking a proactive approach to technology support and building strong relationships with faculty and students, the Help Desk Analyst will play a key role in enhancing the overall educational experience. Required Knowledge, Skills, Abilities and Attributes:• Takes and logs service requests from students, faculty and parents, via the telephone and email.• Troubleshoots and attempts to resolve user problems remotely without dispatching technical support staff.• Must be knowledgeable with Apple devices, classroom technology such has flat panel displays and other peripherals. Also, candidate should have a basic understanding for connecting equipment to wired and wireless network connections.• Updates requests as needed and closes requests on the database after resolution. Tracks service requests and refers service request to supervisor of appropriate work group if request has not been responded to in a timely manner.• May on occasion provide on-site IT technical support including installation, maintenance and troubleshooting of hardware and/or software which are supported by the help desk.• Ability to create tutorial videos, research support websites, and take ongoing trainings for the purpose of helping users use hardware and software for the purpose of improving service. Location: Technology Department/John Jay Middle School Hours: Full-time, 12 Months; 8:00am – 4:00pmSalary and Benefits: $74,924 as per the KLSSA contract
Technology
Katonah-Lewisboro U.F.S.D. #1
Lower Hudson Valley
Annual wage
Fixed