DUTN0300223-0000
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2024-04-24T00:00:00
Anticipated Vacancy: Microcomputer Network Support Specialist - Provisional (1.0 FTE)LOCATION(S): CTI DISTINGUISHING FEATURES OF THE CLASS:This is a highly technical position responsible for the planning, development, installation and full support of microcomputer systems. The incumbent works with user departments to assess needs, then develops a system to best meet those needs. The incumbent procures the necessary hardware and software, performs the initial configuration and installation, then supports the user through training and problem solving. Depending on the user, the incumbent may be required to work on a wide variety of systems, interface with mainframe systems, perform programming tasks, and install and maintain network systems. The work is performed under the general supervision of higher level administrative staff, with considerable leeway for solving problems in the field. Supervision of others is not a normal function of the position. DUTIES: TYPICAL WORK ACTIVITIES:The following is indicative of the level and types of activities performed by incumbents in this title. It is not meant to be all inclusive and does not preclude a supervisor from assigning activities not listed which could reasonably be expected to be performed by an employee in this title.1. Works with user agencies to ascertain needs and develop standalone and networked systems to best address their needs;2. Orders, receives, inventories and performs initial configuration and installation of hardware and operating software, contacting vendors as necessary to resolve any problems;3. Maintains systems through software upgrades, the detection of viruses, correcting file error problems on disks, replacing defective equipment, and having equipment serviced;4. Provides telephone and field support to users on hardware and peripheral equipment, software, and network system problems, contacting vendors as necessary;5. Develops and provides training for users on hardware, software and network systems;6. Works with user departments to develop software applications to meet their needs including programming, macros, interfaces and scripts;7. Keeps abreast of the field of microcomputer system products, tests new software and equipment, and makes recommendations for future development and use. FULL PERFORMANCE KNOWLEDGE, SKILLS AND ABILITIES:Knowledge of microcomputer hardware components and systems sufficient to efficiently set up, update and troubleshoot a wide variety of standalone and networked units;Knowledge of mainstream microcomputer software programs sufficient to install, demonstrate use of, and provide technical assistance to users;Ability to diagnose software and hardware conflicts and problems and efficiently implement repairs or other resolutions;Ability to quickly evaluate and learn the operation of new software, hardware and peripherals; Ability to communicate effectively, both orally and in writing;Ability to develop instructional materials and conduct in-service training courses;Ability to establish and maintain effective working relationships;Personal characteristics necessary to perform the duties of the position; QUALIFICATIONS: MINIMUM QUALIFICATIONS:Graduation from high school or possession of a high school equivalency diploma and;EITHER: (A) Graduation from a regionally accredited or New York State registered college or university with an Associate's degree in data processing or a closely related field AND three (3) years of work experience which primarily involved the installation and full support of microcomputer and LAN systems;OR: (B) Five (5) years of full-time work experience as described in (A);OR: (C) An equivalent combination of training and experience as indicated in (A) and (B) above. SPECIAL REQUIREMENTS:1. Candidates must be able to transport and install equipment weighing approximately 45 pounds at a variety of locations.2. An appointing authority may require eligibility for a New York State Driver License at time of application, and possession of said license at time of appointment. This is a competitive Civil Service position and requires the applicant to be reachable on the future Dutchess County Human Resources Certification Eligible List. START DATE: February 28, 2024 GRADE LEVEL: N/A
Technology
Dutchess BOCES
Mid-Hudson Valley
Fixed